Frequently Asked Questions

You can find answers to the common questions customers raise the most times

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Please select the theme you are interested in and look for the answers yourself

Information about addresses

Information about customs rules and procedures

Add a trustee - a person who will pick up the parcel on your behalf

Manage parcels of different rooms from one account

Flight dispatch times and estimated transportation times

Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.

My parcel was not reflected in the system, my parcel didn't arrive at warehouse.

Information about prohibited items

Paying for transportation

Information how to top up Inex's balance

Contact details by departments

For information about customs rules and procedures see the page.

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