You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Customs Procedures
For information about customs rules and procedures see the page.
Can not find the answer you were looking for?
Call or message us
(+995 32) 249 26 26
Attention to customers ordering from Greece!
If you are ordering items from the Massimo Dutti Greece website, please make sure to enter your address (Address 1) in the following format: MENANDROU 55.
Otherwise, you will not be able to complete your order,
Thank you for your cooperation!