You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Can not find the answer you were looking for?
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(+995 32) 249 26 26
Do you shop online from Taobao or Pinduoduo directly to Georgia?
You can check the location, status, and other details of your package on the Inex website.
▶ Go to the authorization page
▶ Select authorization for e-commerce platform users
▶ Enter your details and complete the simple verification process
▶ Track the status of your package
▶ Pay the transportation cost for all your parcels in one place.
▶ If desired, use the courier service option.