Frequently Asked Questions

You can find answers to the common questions customers raise the most times


A trusted person is someone who will pick up your package on your behalf. The proxy is added in advance from your profile.

To ensure the trustee to take the parcel out, the following should be done:

1) The declaration of a specific parcel must indicate that the parcel will be delivered by the trustee.

2) The trustee must have his / her identity document with him / her.

The trustee is added after logging in to the site from your personal page. It is necessary to indicate the name, surname, personal number and contact details of the proxy.

No. You can not use the function of a trustee in case of a customs clearance parcel. Clearance of a customs parcel by another person is done only on the basis of a notarized power of attorney.

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Partnership Between Pinduoduo and Inex Group

Direct shipments from Pinduoduo to Georgia by Inex Group

Inex Group is excited to announce a direct cooperation with the renowned Chinese online store, Pinduoduo! This collaboration makes ordering from Pinduoduo easier and more convenient than ever.

⚫ When you subscribe to Pinduoduo, there's no need to copy Chinese addresses from the Inex site. You can find a list of Inex branches directly in the application.

⚫ Items you subscribe from the app will no longer need to be declared.

⚫ Enjoy special transportation rates: Air transportation: $10.5 per kg, Sea shipping: $4.5 per kg

Download the Pinduoduo app




  Read the instruction:


⚫  How to register?


How to add address and shop from Pinduoduo?


 Do you want to Receive Inex Group Parcels at Your Doorstep with Wolt, Bolt Food, and Glovo!

Place your order using the Wolt, Bolt Food, or Glovo app

Indicate the following information in the comment field: IG277239 and Tracking number of the parcel. You can find parcel Tracking in the Pinduoduo app.



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