You can find answers to the common questions customers raise the most times
Frequently Asked Questions
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Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Prohibited Items
For information about prohibited items please see the page.
The sent parcel goes through the necessary scan. If a product the transportation of which is prohibited is found in the parcel it will be sent back to the seller or destroyed.
Can not find the answer you were looking for?
Call or message us
(+995 32) 249 26 26
Attention to those ordering from China!
From April 4 to April 7, due to public holidays in China, our China warehouse and local postal services will not be operating.
▶ During this period, incoming or ordered packages will be stored in courier company warehouses and will arrive at the Inex address after the holiday period ends.
▶ As a one-time exception, the flight will be conducted on Thursday, April 3, instead of Friday.
▶ The next flight will be sent on April 11.
Thank you for choosing Inex Group!