You can find answers to the common questions customers raise the most times
Frequently Asked Questions
We are here to help you
Please select the theme you are interested in and look for the answers yourself
Addresses for online shopping
Information about addresses
Customs Procedures
Information about customs rules and procedures
Trustee
Add a trustee - a person who will pick up the parcel on your behalf
Sub-user
Manage parcels of different rooms from one account
Shipment duration
Flight dispatch times and estimated transportation times
Shopping online
Information about billing and shipping addresses; In which stores you can shop; How to find out the weight of the item in advance.
Issues with Parcels
My parcel was not reflected in the system, my parcel didn't arrive at warehouse.
Prohibited Items
Information about prohibited items
Payment Methods
Paying for transportation
Balance Refill
Information how to top up Inex's balance
Contact Information
Contact details by departments
Issues with Parcels
The parcel will be reflected in the system no later than 2-5 days after arrival. Depends on the warehouse. There are several reasons when a parcel is not reflected in the system:
1) The client/the seller incorrectly entered the personal mailbox number;
2) The parcel did not reach us at all because the address was incorrectly specified;
3) The parcel has incorrectly/incompletely written data of the recipient (in this case the recipient will be found by Inex Group, which will take several days).
If 2-5 days has passed after your parcel's delivery. Please send us the following information to the e-mail: [email protected]
1) The parcel's tracking number;
2) The parcel's invoice (Invoice must include the following information on one page: user's name and surname, Inex Group's “IG number” and the parcel's tracking number);
3) Delivery confirmation screen
We will contact you in case of additional documentation is required.
First you need to contact the sender online store and find out the exact shipping date using the Parcel Code (Tracking Number).
Until the parcel arrives in our warehouse, we cannot control it and therefore are not responsible for its loss. In that case, you should contact the online store to make up for the loss.
Can not find the answer you were looking for?
Call or message us
(+995 32) 249 26 26
New Year flight schedule
Georgia - Branches will operate according to the following schedule:
December 31: 09:00–20:00
January 1 and 2: Closed (days off)
USA – The last flight will operate on December 30. The next flight will be sent on January 5.
United Kingdom – The last flight will be sent on December 31. The next flight will be sent on January 5.
China
Air freight: The last flight will be sent on December 31. The next flight will be sent on January 6.
Land freight: The last shipment will be sent on December 29. The next shipment will be sent on January 9.
Taobao and Pinduoduo parcels
Air freight: The last flight will be sent on December 31. The next flight will be sent on January 5.
Land freight: Shipments will be sent according to the regular schedule.
Germany – The last flight will be sent on December 24. The next flight will be sent on January 6.
Spain – The last flight will be sent on December 23. The next flight will be sent on January 6.
Italy – The last flight will be sent on December 25. The next flight will be sent on January 8.
Greece – The last flight will be sent on December 29. The first flight will operate on January 2.
Turkey – A flight will be sent on December 30. The next flight will be sent on January 4.
Cyprus – A flight will be sent on December 29. The first flight will be sent on January 5.